Ticket Commands and other information

Repeat offenders (frequent flyers)

If a user is abusing the ticket system, you can permanently ban them from opening tickets. Be sure to give them a warn first (refer to warn command on General commands page.)

Use the /blacklist [user] command. This command will permanently prevent a single user from opening a ticket.

Active tickets

Users are only permitted to have 2 active tickets at one time. Users can open as many tickets as they need, but they can only ever have 2 active tickets.

Changing Ticket name

You can change a ticket name by using the /rename command.

If you exclude a ticket from automatically closing, you should always change the name so it is easy to identify. The ticket naming convention is # Type-Ticket-(number)-User. The number counts up based on the number of opened tickets. When renaming, please include the original ticket number. E.g. change #farm-ticket-1024-user to farm-longterm-ticket-1024-user by typing "/rename farm-longterm-ticket-1024-user"

Expectations

As a C3 Support member, you are the main point person for working tickets. Try to be active in resolving the communities issues. As stated previously, most true issues will need to be escalated to an Admin. However, your role is to make sure only the true issues make it to them. It is an important role for sure, and we appreciate your willingness to make the C3 Community a community that feels they have our full support.

As our community grows, our ticketing system will grow and evolve with them. We will constantly evaluate the efficiency and effectiveness of our process. Things like the 24 hour auto-close may be necessary to adjust. It is up to you to provide us with your feedback.